Our priority is to ensure our clients keep in contact with their families and friends. It is normal for people to be able to look forward to receiving a visit. As if in your own home it is nice to know when people are going to drop by so some preparation can be made.
In order to make the most of visits we would ask that you make an appointment. This ensures our client is prepared and the staff are on hand to help if needed. You can make an appointment by contacting 01983 297129 preferably between 10 am and 3 pm.
The visit can be held in the client’s room, the visiting lounge, or the garden. Ideally, visits should be planned before 4 pm.
You will be required to sign in when you arrive and leave.
Please be aware that we are a home and workplace for many people. Different personalities and behaviours will shine through. It is always respectful to observe personal boundary’s and those of other people. Please understand that when you visit our staff may be restricted on the time they can spend with you. If anything causes you a concern during your visit please mention it as you leave.
If you are feeling unwell or have any symptoms of a cold or any infection please delay your visit until when you are feeling well again.
We may change the visiting arrangements from time to time. Please contact us to discuss any specific arrangements you may require.
We hope you enjoy visiting us.